Category Archives: Hospitality
COVID-19 UPDATE: LATEST (GOO...
PEOPLE ARE STARTING TO TRAVEL AGAIN (UP 127% FROM EARLY APRIL) New bookings across various rental platforms are slowly but surely picking up again, as ...
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HOW TO DEAL WITH LATE CHECK-...
Picture the scenario: your guests were supposed to check out at 11 am. You have new guests arriving at 3 pm. Your guests take their ...
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VACATION RENTAL INVENTORY CH...
Your vacation rental is important in delivering a high-quality service to your guests. After all, they picked your property over someone else’s or even a ...
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WHAT DO CHECK-IN AND CHECK-O...
Check-in refers to the moment guests reach your vacation rental, and everything related to their arrival. Whereas check out is the complete opposite. It’s when ...
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How to give your guests a wo...
The Savoy’s guest relations manager Paula McMinn has the prestigious honour of being named the best receptionist in the world, but what can smaller or ...
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What Guests Want to Know?
1.Look for staff with a high EQ (that’s emotional quotient) Recruit emotionally intelligent staff. Include empathy and thoughtfulness in your requirements to outline your expectations. ...
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How to be a Great Host for R...
There’s plenty of information on how to be a great guest. But being a great host is a true skill. Sure, the right mix of ...
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Offering a Full Welcoming Sp...
Exceptional hospitality can come through in a lot of ways, but it most definitely starts with a clean space. And while cleaning might not be ...
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