Check-in refers to the moment guests reach your vacation rental, and everything related to their arrival. Whereas check out is the complete opposite. It’s when ...
Whilst Croatia has made a lot of ground in shaking off the tag as a summer destination, thanks largely to the award-winning Christmas Markets, most tourists ...
The Savoy’s guest relations manager Paula McMinn has the prestigious honour of being named the best receptionist in the world, but what can smaller or ...
The southernmost country in Africa is a fascinating place to visit due to its diverse range of people and cultures that breathe life and energy into its ...
1.Look for staff with a high EQ (that’s emotional quotient) Recruit emotionally intelligent staff. Include empathy and thoughtfulness in your requirements to outline your expectations. ...